5-Star Service

Customer Service Tools

By using the 5-Star Customer Service Tools Template you will learn the 5-Star Customer Service System, which will help you analyze which Customer Service Tools are vital for your company and in your specific market of interest – You will continuously improve your Customer Service Standards and increase Customer Satisfaction while making your company profitable.

1. Mission, Vision, Values Template
2. Kaizen System & PDCA Cycle
3. Brainstorming & Six Hats
4. Customer Service Meetings
5. Customer Service Experiences
6. Client Comfort Zone Generator
7. Give and Take Formula
8. Customer Journey Map
9. Business Processes Improvements
10. Internal Customer Needs Template
11. Customer Value Generator
12. Customer Satisfaction Evaluation
13. Complaints Handling System

Customer Service Training

By using the 5-Star Customer Service Training Template you will train your team in understanding the importance of Customer Service – Your team will learn the principles and methods of the 5-Star Customer Service System and understand its’ necessity in developing the right kind of Mindset, in gaining fundamental Knowledge and in developing Customer Service Skills.

1. Building a foundation
   – 4-Steps of Learning & The Curiosity Scale
   – Get out of your Comfort Zone to discover all potential opportunities
   – Why Pioneers must always be ready and willing to go 12 rounds!
   – Your Formula for Success – The right Mindset, Knowledge & Skills
2. Why your MVV is the highway of the company
3. The power of the Kaizen System and PDCA Cycle
4. Involvement in brainstorming using the Six Hats
5. Why and how to conduct weekly Customer Service Meetings
6. Brainstorm your Customer Service Experiences
7. Understand your Customer Service Scale
8. Why should we use the Amigo Scale?
9. The benefits of the Give and Take Formula
10. How to use the Customer Comfort Zone Generator
11. Work out your Customer Journey Map
12. Why and how to improve your Biz Processes
13. Why and how to use the Customer Value Generator
14. Why and how to conduct a Customer Satisfaction Evaluation
15. How to stay motivated to improve your Customer Service standards
16. How to use your Internal Customers Template to discover their needs
17. Understanding your Customer’s viewpoints
18. How to effectively handle complaints
19. How to use the Japanese Omotenashi as inspiration for your Team

Customer Service Management

By using the 5-Star Customer Service Management Template you will improve your Customer Service Standards by consistently motivating your team, increasing their knowledge and understanding of customer service methods and ultimately developing their customer service skills.

1. Create and implement your Extraordinary Customer Service Strategy
2. Continuous inspiration of your team with your Mission, Vision & Values
3. Do regular Kaizen meetings using PDCA Cycle to improve your customer service standards
4. Constantly involve your team with brainstorm sessions using the Six Hats
5. Constantly motivate your whole team to improve your standards of Customer Service
6. Brainstorm customer service experiences within your team to keep them motivated
7. Do your weekly Customer Service Meetings evaluating your Customer Service Standards using various tools
8. Constantly monitor the Customer Journey Map
9. Use the Give and Take Formula to exceed customer expectations
10. Use the Customer Comfort Zone Generator to understand your customer’s needs
11. Constantly improve your business processes for customer comfort
12. Use the Customer Value Generator to constantly exceed expectations of your customers
13. Use the Customer Satisfaction Evaluation to get important feedback from your customers
14. Handle any customer complaint and turn them in to customer satisfaction
15. Constantly fulfill the needs of your internal customers
16. Continuously improve your Customer Service instructions and scripts
17. Create your lists of successful & unsuccessful actions in Customer Service
18. Use the Japanese Omotenashi as your inspiration of high standards
19. Train your Trainer to train your team
20. Set up regular training and role-playing to continuously sharpen your skills using the Foundation Tools
21. Repetition is the mother of all learning and a ‘new habits-builder’
22. Create your 5-Star Customer Service Manual
23. Continue your journey towards developing a 5-Star Customer Service Team